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We’re here to help. Contact your representative with any questions you have about your plan.

Local Service

The local office is open Monday – Friday 8:00 a.m. to 4:30 p.m. Eastern Time.
Local service support is available from the marketing team at our NY Regional offices as follows:

Latham (800) 438-1272 Opt. 3
Williamsville (888) 950-6700 Opt. 3

Securities offered through Registered Representatives of Voya Financial Advisors, Inc., member SIPC.

Through the local office, you can:

  • Request the contact information for the Voya Financial Professionals dedicated to your campus
  • Obtain pre-retirement planning and a retirement analysis from your representative
  • Inquire about plan rules and provisions
  • Request enrollment information
  • Inquire about your investment options and seek investment advice* from your local representative (*Securities and Retirement Advisory Services offered through Voya Financial Advisors, Inc., member SIPC)

Customer Service

You can obtain account information and make changes to your account by speaking to Customer Service. To speak with Customer Service call (800) 584-6001 Monday – Friday between the hours of 8:00 a.m. and 9:00 p.m. (Eastern Time).

Customer Service associates can assist you to:

  • Make account balance and transaction inquiries
  • Obtain investment option performance history
  • Review and update your personal profile information
  • Request a change in the way your future contributions are invested
  • Request a change in the way your current account balance is invested
  • Review withdrawal options, terms and conditions – taxes, penalties, and timing of withdrawals
  • Obtain withdrawal and other account service transactions
  • Request a printed account statement
  • Obtain internet and enrollment assistance

A confirmation will be sent to you for all Customer Service initiated financial transactions.

Interactive Voice Response (IVR) System

You can obtain account information and make changes to your account by calling our IVR at (800) 855-2880  . To access your account, you will need your Social Security Number and Personal Identification Number (PIN). 

Through IVR, you can:

  • Make account balance inquiries
  • Execute investment allocation changes
  • Transfer among investment options
  • Change your Personal Identification Number (PIN) or request your PIN by mail
  • Request a printed account statement
  • Review your personal profile information

A confirmation will be sent to you for all telephone-initiated financial transactions.

Internet Access

To obtain account information and make changes online, login to your account. To access your account you will need your Username and Password*. 

Through your online account, you can:

  • Make account balance and transaction inquiries
  • Obtain investment option performance history
  • View your quarterly statement
  • Execute investment allocation changes
  • Transfer among investment options
  • Delete pending transactions
  • Retrieve withdrawal paperwork (created by Customer Service)

A confirmation will be sent to you for all Internet initiated financial transactions.

First-time users will be asked to register for online account access using their Social Security Number and Personal Identification Number (PIN). The registration process will prompt you to create a personalized Username and Password that you will use to access your account(s) on all subsequent visits to the website.

Special Needs Assistance

TTY: 711
ACSII: (800) 855-2882
Telebraille: (800) 855-2883

Insurance products issued by Voya Retirement Insurance and Annuity Company, One Orange Way, Windsor, CT 06095-4774. Securities are distributed by Voya Financial Partners, LLC (member SIPC). Custodial account agreements or trust agreements are provided by Voya Institutional Trust Company. Insurance obligations are the responsibility of each individual company. All companies are members of the Voya® family of companies. Securities may also be through other broker-dealers with which Voya has selling agreements. Product and services may not be available in all states. CN-0315-13077-0417