Contact Us

We’re here to help. Contact your representative with any questions you have about your plan.

Local Service
Local service support is available from the marketing team at our NY Regional offices as follows:

Melville (Long Island), Westchester, Rockland 800-759-9317
Latham (Capital District / Hudson Valley, Central NY / North Country) 800-438-1272
Williamsville (Buffalo and Rochester NY) 888-950-6700

Securities offered through Registered Representatives of Voya Financial Advisors, Inc., member SIPC.

You can also email us at SUNYORP@voya.com. The local office is open Monday – Friday 8:00 a.m. to 4:30 p.m. Eastern Time.

Through the local office, you can:

  • Request the contact information for the Voya Financial Professionals dedicated to your campus
  • Obtain pre-retirement planning and a retirement analysis from your representative
  • Inquire about plan rules and provisions
  • Request enrollment information
  • Inquire about your investment options and seek investment advice* from your local representative (*Securities and Retirement Advisory Services offered through Voya Financial Advisors, Inc., member SIPC)

Customer Service
You can obtain account information and make changes to your account by speaking to Customer Service. To speak with an Customer Service, dial (800) 584-6001. Customer Service is available to assist you Monday – Friday between the hours of 8:00 a.m. and 9:00 p.m. Eastern Time.

Through Customer Service, you can:

  • Make account balance and transaction inquiries
  • Obtain investment option performance history
  • Review and update your personal profile information
  • Request a change in the way your future contributions are invested
  • Request a change in the way your current account balance is invested
  • Review withdrawal options, terms and conditions – taxes, penalties, and timing of withdrawals
  • Obtain withdrawal and other account service transactions
  • Request a printed account statement
  • Obtain internet and enrollment assistance

A confirmation will be sent to you for all Customer Service initiated financial transactions.

Voice Response System
You can obtain account information and make changes to your account by calling our 24 hour toll-free Voice Response System. To access your account, you will need a touch-tone phone and your Social Security Number and Personal Identification Number (PIN). To access the Voice Response System, call (800) 855-2880.

Through the Voice Response System, you can:

  • Make account balance inquiries
  • Execute investment allocation changes
  • Transfer among investment options
  • Change your Personal Identification Number (PIN) or request your PIN by mail
  • Request a printed account statement
  • Review your personal profile information

A confirmation will be sent to you for all telephone initiated financial transactions.

Internet Access
To obtain account information and make changes online, login to your account. To access your account you will need your User ID and password*. 

Through Account Access online, you can:

  • Make account balance and transaction inquiries
  • Obtain investment option performance history
  • View your quarterly statement
  • Execute investment allocation changes
  • Transfer among investment options
  • Delete pending transactions
  • Retrieve withdrawal paperwork (created by Customer Service)

A confirmation will be sent to you for all Internet initiated financial transactions.

*First-time users will be asked to fill out a brief registration form. This form will prompt you to create a personalized User ID and password that will be used to access your account(s). You will need your Social Security Number and Personal Identification Number (PIN) to complete the registration process.

Special Needs Assistance
TTY: (800) 855-2880
ACSII: (800) 855-2882
Telebraille: (800) 855-2883

Insurance products issued by Voya Retirement Insurance and Annuity Company, One Orange Way, Windsor, CT 06095-4774. Securities are distributed by Voya Financial Partners, LLC (member SIPC). Custodial account agreements or trust agreements are provided by Voya Institutional Trust Company. Insurance obligations are the responsibility of each individual company. All companies are members of the VoyaTM family of companies. Securities may also be through other broker-dealers with which Voya has selling agreements. Product and services may not be available in all states. CN-0315-13077-0417